Qualité
Notre programme qualité
Dans notre entrepôt à Beauvais, un contrôle qualité est effectué minutieusement sur tous nos livres par nos équipes compétentes avant la mise en vente pour déterminer l’état et vérifier qu’il respecte notre charte de qualité. Certains produits peuvent présenter des signes d’usure minimes, les livres comme les accessoires (CD, cahiers d’exercices…) mais seulement si cela ne nuit pas à la lecture. Si vous rencontrez le moindre problème concernant l’état des livres reçus, cliquez ici, notre équipe en charge du service client est à votre disposition et fait son possible pour vous aider.
Ce contrôle permet de déterminer une classification de nos livres détaillée ci-dessous.
Description de l’état d’un livre :
Très bon :
- Livre en excellent état, presque comme neuf, il a été lu très peu de fois
- Présence de quelques marques d’usure mais à peine perceptibles
- Les pages ne sont ni écornées, ni annotées, ni tachées
- La couverture est en parfait état
- Vous pouvez offrir ce livre à vos proches sans aucun doute !
Bon:
- Livre déjà lu et usagé
- Quelques légères marques d’usure (marque de crayon, page un peu écornée)
- Aucune page n’est manquante
- La couverture est intacte
Correct:
- Livre usagé avec des marques d’usure visibles (marques de crayon, pages écornées, petites annotations)
- Aucune page n’est manquante, marques d’usure sans nuire à la lecture (marques de crayon, pages écornées, petites annotations)
- Les accessoires sont présents mais peuvent avoir des marques d’usure
- La couverture de protection peut être manquante
Le Pitch
With the new encyclical, Francis calls for solidarity, personal and community responsibility in the face of difficult challenges such as the pandemic, which has shown that the world is more connected than ever."Untimely conflicts break out that were believed to have been overcome. Stubborn, exaggerated, angry and aggressive nationalisms are reviving," said the Pope. For decades it would have looked like "that the world would have learned from so many wars and catastrophes and slowly move towards various forms of integration".In this encyclical, Pope Francis envisions 'renewed hope' from universal love, open to 'every man and woman'. The Pope dreams: A world must be possible in which people recognize each other as brothers and sisters, resolve conflicts in dialogue and leave no one behind on the path of development, but give everyone room to participate. That is "not a pure utopia. Francis calls his encyclical "FRATELLI TUTTI" a "humble contribution to reflection". But what drives him to do so weighs heavily: the global unequal distribution of resources and opportunities, the exclusion of entire classes and nations, an unbroken tendency to give preference to self-interests over solidarity. The Covid pandemic exposed it as a deceptive illusion for the Pope to "believe that we are all powerful and to forget that we are all in the same boat".
Le Pitch
With the new encyclical, Francis calls for solidarity, personal and community responsibility in the face of difficult challenges such as the pandemic, which has shown that the world is more connected than ever."Untimely conflicts break out that were believed to have been overcome. Stubborn, exaggerated, angry and aggressive nationalisms are reviving," said the Pope. For decades it would have looked like "that the world would have learned from so many wars and catastrophes and slowly move towards various forms of integration".In this encyclical, Pope Francis envisions 'renewed hope' from universal love, open to 'every man and woman'. The Pope dreams: A world must be possible in which people recognize each other as brothers and sisters, resolve conflicts in dialogue and leave no one behind on the path of development, but give everyone room to participate. That is "not a pure utopia. Francis calls his encyclical "FRATELLI TUTTI" a "humble contribution to reflection". But what drives him to do so weighs heavily: the global unequal distribution of resources and opportunities, the exclusion of entire classes and nations, an unbroken tendency to give preference to self-interests over solidarity. The Covid pandemic exposed it as a deceptive illusion for the Pope to "believe that we are all powerful and to forget that we are all in the same boat".
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