Qualité
Notre programme qualité
Dans notre entrepôt à Beauvais, un contrôle qualité est effectué minutieusement sur tous nos livres par nos équipes compétentes avant la mise en vente pour déterminer l’état et vérifier qu’il respecte notre charte de qualité. Certains produits peuvent présenter des signes d’usure minimes, les livres comme les accessoires (CD, cahiers d’exercices…) mais seulement si cela ne nuit pas à la lecture. Si vous rencontrez le moindre problème concernant l’état des livres reçus, cliquez ici, notre équipe en charge du service client est à votre disposition et fait son possible pour vous aider.
Ce contrôle permet de déterminer une classification de nos livres détaillée ci-dessous.
Description de l’état d’un livre :
Très bon :
- Livre en excellent état, presque comme neuf, il a été lu très peu de fois
- Présence de quelques marques d’usure mais à peine perceptibles
- Les pages ne sont ni écornées, ni annotées, ni tachées
- La couverture est en parfait état
- Vous pouvez offrir ce livre à vos proches sans aucun doute !
Bon:
- Livre déjà lu et usagé
- Quelques légères marques d’usure (marque de crayon, page un peu écornée)
- Aucune page n’est manquante
- La couverture est intacte
Correct:
- Livre usagé avec des marques d’usure visibles (marques de crayon, pages écornées, petites annotations)
- Aucune page n’est manquante, marques d’usure sans nuire à la lecture (marques de crayon, pages écornées, petites annotations)
- Les accessoires sont présents mais peuvent avoir des marques d’usure
- La couverture de protection peut être manquante
Le Pitch
Présentation de l'éditeur
Two books in one! Flip-sided book pairing two authors – our own award-winning Jenny Valentine, with Piccadilly’s teen sensation Cathy Hopkins.
TEN STATIONSLucas and his sister Mercy have good intentions when they take their little brother Jed and forgetful grandad Norman on a day out in London. It’s only ten stations - what could possibly go wrong?
A real gem that will make you laugh and cry, featuring favourite characters from the award-winning novel FINDING VIOLET PARK.
MATES DATES: THE SECRET STORYTony has no idea that he is about to fall for the lively, elfin Lucy. But the course of true love never did run smooth – and reading his side of the story as well as hers is an irresistible treat.
At last - what the MATES DATES fans have been waiting for! A sneak peek at the into the full story of Tony and Lucy’s romance – told from both sides!
Biographie de l'auteur
Jenny Valentine is an award-winning writer for Young Adults. Her first novel, Finding Violet Park, won the Guardian prize in 2007 and since then she has written six more, including Broken Soup and Fire Colour One, as well as Iggy and Me, a series for younger children. Her work has been published in nineteen countries and Hello Now, her latest YA novel, will be published in the UK and US in March 2020.
Le Pitch
Présentation de l'éditeur
Two books in one! Flip-sided book pairing two authors – our own award-winning Jenny Valentine, with Piccadilly’s teen sensation Cathy Hopkins.
TEN STATIONSLucas and his sister Mercy have good intentions when they take their little brother Jed and forgetful grandad Norman on a day out in London. It’s only ten stations - what could possibly go wrong?
A real gem that will make you laugh and cry, featuring favourite characters from the award-winning novel FINDING VIOLET PARK.
MATES DATES: THE SECRET STORYTony has no idea that he is about to fall for the lively, elfin Lucy. But the course of true love never did run smooth – and reading his side of the story as well as hers is an irresistible treat.
At last - what the MATES DATES fans have been waiting for! A sneak peek at the into the full story of Tony and Lucy’s romance – told from both sides!
Biographie de l'auteur
Jenny Valentine is an award-winning writer for Young Adults. Her first novel, Finding Violet Park, won the Guardian prize in 2007 and since then she has written six more, including Broken Soup and Fire Colour One, as well as Iggy and Me, a series for younger children. Her work has been published in nineteen countries and Hello Now, her latest YA novel, will be published in the UK and US in March 2020.