Qualité
Notre programme qualité
Dans notre entrepôt à Beauvais, un contrôle qualité est effectué minutieusement sur tous nos livres par nos équipes compétentes avant la mise en vente pour déterminer l’état et vérifier qu’il respecte notre charte de qualité. Certains produits peuvent présenter des signes d’usure minimes, les livres comme les accessoires (CD, cahiers d’exercices…) mais seulement si cela ne nuit pas à la lecture. Si vous rencontrez le moindre problème concernant l’état des livres reçus, cliquez ici, notre équipe en charge du service client est à votre disposition et fait son possible pour vous aider.
Ce contrôle permet de déterminer une classification de nos livres détaillée ci-dessous.
Description de l’état d’un livre :
Très bon :
- Livre en excellent état, presque comme neuf, il a été lu très peu de fois
- Présence de quelques marques d’usure mais à peine perceptibles
- Les pages ne sont ni écornées, ni annotées, ni tachées
- La couverture est en parfait état
- Vous pouvez offrir ce livre à vos proches sans aucun doute !
Bon:
- Livre déjà lu et usagé
- Quelques légères marques d’usure (marque de crayon, page un peu écornée)
- Aucune page n’est manquante
- La couverture est intacte
Correct:
- Livre usagé avec des marques d’usure visibles (marques de crayon, pages écornées, petites annotations)
- Aucune page n’est manquante, marques d’usure sans nuire à la lecture (marques de crayon, pages écornées, petites annotations)
- Les accessoires sont présents mais peuvent avoir des marques d’usure
- La couverture de protection peut être manquante
Le Pitch
So many gurus, so little time. In the third wave, innovative ideas and authoritative advice can come from anywhere and anyone at anytime - and many managers find themselves suffering from what the Tofflers called overchoice, an inevitable condition of the information age. What should managers really be doing these days? Jeremy and Tony Hope cut through the management fads, the media hype, and the data clutter to present the top ten issues facing managers of thirdwave organizations. Surveying and synthesizing both classic and cutting-edge management ideas, "Competing in the Third Wave" provides comprehensive guidelines and an integrated agenda for sparring with today's most agile, knowledge-driven, and techno-savvy firms. In the context of the new economy - and using real business stories from hundreds of companies all over the world - the authors discuss these critical success factors: strategy, customer value, knowledge management, business organization, market focus, management accounting, measurement and control, shareholder value, productivity and transformation. In the third wave, real players need best business practices more than ever. This book brings managers up to speed quickly so that they can apply their time-tested managerial tools to the all-new challenges of growth in the third wave.
Le Pitch
So many gurus, so little time. In the third wave, innovative ideas and authoritative advice can come from anywhere and anyone at anytime - and many managers find themselves suffering from what the Tofflers called overchoice, an inevitable condition of the information age. What should managers really be doing these days? Jeremy and Tony Hope cut through the management fads, the media hype, and the data clutter to present the top ten issues facing managers of thirdwave organizations. Surveying and synthesizing both classic and cutting-edge management ideas, "Competing in the Third Wave" provides comprehensive guidelines and an integrated agenda for sparring with today's most agile, knowledge-driven, and techno-savvy firms. In the context of the new economy - and using real business stories from hundreds of companies all over the world - the authors discuss these critical success factors: strategy, customer value, knowledge management, business organization, market focus, management accounting, measurement and control, shareholder value, productivity and transformation. In the third wave, real players need best business practices more than ever. This book brings managers up to speed quickly so that they can apply their time-tested managerial tools to the all-new challenges of growth in the third wave.
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